Delivery & Shipment
What is your return policy?
Streax Direct Return Policy
Thank you for shopping with Streax Direct! We strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, please review our return policy below for guidelines on returns and exchanges.
- Eligibility for Returns
- Products must be returned within 30 days of the original purchase date.
- Items must be unused, unopened, and in their original packaging to qualify for a return.
- Any product that has been opened, partially used, or damaged after delivery may not be eligible for a refund or exchange.
- Non-Returnable Items
- Certain items, such as clearance or final sale items, are not eligible for returns.
- Gift cards, e-gift cards, and promotional items cannot be returned or exchanged.
- Products marked as non-returnable in the product description will not be accepted for returns.
- Return Process
- To initiate a return, please contact our Customer Support team at Info@streaxdirect.com with your order number and reason for return.
- Our team will guide you through the return process, including providing a return authorization and any necessary instructions for shipping.
- Return shipping fees are the responsibility of the customer unless the item was damaged, defective, or incorrect.
- Damaged or Defective Items
- If your order arrives damaged or contains a defective product, please contact us within 7 days of receiving the item.
- Provide photos of the damaged or defective item(s) and a description of the issue, and we will arrange for a replacement or refund at no additional cost.
- Refunds and Processing Time
- Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 5-10 business days. Processing times may vary depending on your payment provider.
- If your return is rejected, our team will notify you with an explanation, and the item may be returned to you at your request.
- Exchanges
- We do not offer direct exchanges. To exchange an item, please return the original item per the return process above and place a new order for your preferred product.
Thank you for choosing Streax Direct. We are committed to providing quality products and service.
How do I qualify for a free shipping?
Free Shipping Eligibility
1. Minimum Order Value
- Free shipping may be available for orders over a specified amount. Typically, if your order subtotal (before taxes and after any discounts) meets or exceeds this minimum threshold, you will automatically qualify for free shipping at checkout.
2. Promotional Periods
- Occasionally, Streax Direct may offer free shipping promotions on all orders during special sales events or holiday periods. Check the website or subscribe to our newsletter to stay informed about current promotions.
3. Exclusions
- Some items, such as oversized products or orders requiring expedited shipping, may not qualify for free shipping, even if they meet the minimum order value.
How to Check
During checkout, eligible orders should display free shipping as a delivery option once any requirements are met.
For further assistance or details on current shipping promotions, please contact our Customer Support team at Info@streaxdirect.com or check the Shipping & Delivery page on the Streax Direct website.
Do you ship internationally?
No, Streax Direct does not currently offer international shipping. We only ship within United Kingdom. We apologize for any inconvenience this may cause and appreciate your understanding.
If you have any further questions about our shipping options, please contact our Customer Support team at Info@streaxdirect.com.
